Veterans with hearing loss can get a captioned telephone at no cost

When it comes to hearing loss, those affected are particularly at-risk for social isolation and associated comorbidities.¹ This is an even greater concern for military veterans. According to the Centers for Disease Control, “among military veterans, the most common service-connected disabilities are hearing impairments.”² Knowing this, it becomes critically evident that veterans stay connected for their physical and mental well-being – and one way to do this is through the use of a captioned telephone, provided by Hamilton^® CapTel^®.

Hamilton CapTel captioned telephones work like traditional phones but with one significant difference – veterans can listen while reading captions of what’s said to them displayed on the built-in screen of the phone. The captioned telephone service* is available at no cost to the user and can be accessed 24/7 nationwide.

The Heroes With Hearing Loss^® (HWHL) program, sponsored by Hamilton CapTel, is committed to making veterans with hearing loss aware that they are eligible to receive a Hamilton CapTel captioned telephone at no cost. The HWHL program is independent from the VA disability claim process, and it’s important to note that a veteran’s hearing loss does not have to be service-related to receive a captioned phone at no cost.

Certificate of Hearing Loss Form

Hamilton CapTel captioned telephones are available to veterans with hearing loss at no cost. Please complete the form below, then click the Submit Your Order button to order your phone.

Place Your Order

Hamilton^® CapTel^®

Or switch your phone to one of these other options

Hamilton^® CapTel^® 880i

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Hamilton^® CapTel^® 840i

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Hamilton^® CapTel^® 2400i

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Hamilton^® CapTel^® 880i

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Hamilton^® CapTel^® 2400i

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Hamilton^® CapTel^® 840i

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What happens when I submit my order?

What happens when I submit my order?

• Once we receive your completed form, a representative will contact you within a few days to verify delivery details and free installation support if requested
• Your phone will ship from Weitbrecht Communications, Inc. (our fulfillment partner)
• Please allow one to three weeks for free delivery

Feel free to contact Customer Care with any questions via email at info@HamiltonCapTel.com or by phone at (877) 455-4227.

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Alternatively, you can download the form here as a PDF, then scan and email, or mail or fax it in (fax number and address are located on the form).

Feel free to contact Customer Care with any questions via email at info@HamiltonCapTel.com or by phone at (877) 455-4227.

^*The captioning service is provided at no cost to the user.

¹ Lena Kauffman, “Social Engagement and Hearing Loss,” The Hearing Review, 2019
https://hamiltoncaptel.com/hhc/hub/download/social-engagement-and-hearing-loss/

² “Severe Hearing Impairment Among Military Veterans” CDC, July 2011
https://www.cdc.gov/mmwr/preview/mmwrhtml/mm6028a4.htm