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Solutions for Veterans with Hearing Loss

There is no one, single solution for veterans with hearing loss. Fortunately, there are many techniques and technology-based solutions available.

Captioned telephone technology

Captioned telephones work like a traditional phone – veterans can talk and listen to each other but there’s one significant difference – captions of what’s said to the veteran are displayed on the built-in screen of the captioned telephone. All that’s required is standard telephone service and a high-speed internet connection. The captioned telephone service* is available at no cost and can be accessed 24/7, nationwide.

Veterans with hearing loss can receive a captioned telephone at no cost** through the Heroes With Hearing Loss® program. This program is sponsored by Hamilton® CapTel® and is independent from the VA disability claim process. The veteran’s hearing loss does not have to be service-related.

Three ways veterans can acquire a captioned telephone:

  1. VSO or healthcare professional can certify a veteran with hearing loss to receive a phone at no cost by downloading and completing a Certificate of Hearing Loss/Order Form or by completing this simple online form.
  2. Veterans can self-certify their hearing loss to receive a phone at no cost.
  3. Veterans (or a friend or loved one) can purchase a phone for $75 with free shipping. Makes a great gift, too!


Heroes With Hearing Loss is here for you! Our team is available to answer any questions you may have.


Features of Hamilton CapTel solutions

Captions are available in English and Spanish

Hamilton CapTel is available in English 24 hours a day, seven days a week and Spanish captions are available from 7 a.m. to 11 p.m., CT, seven days a week.

Fast, accurate captions on every call

Advanced voice recognition software is used to process calls and as necessary, a live Captioning Assistant (CA) generates captions of what’s said.

Every call is 100% confidential

All calls remain strictly confidential. As required by law, Hamilton CapTel is NOT permitted to disclose information or retain any records, documents or recordings of any conversation.

Captioned Telephone Solutions for Veterans

Whether you’re at home, at work or on the go, there’s a solution that fits your need.

Available solutions

Hamilton® CapTel® 2400i

With a contemporary design in every respect, the Hamilton CapTel 2400i captioned telephone offers touch-screen navigation for on-screen menus, easy access to Customer Care, speaker phone capability and Bluetooth® connectivity.

Hamilton® CapTel® 840i

With the size and feel of a traditional telephone, the Hamilton CapTel 840i captioned phone offers conventional buttons for navigating on-screen menus, contacting Customer Care, initiating speed dial and adjusting tone and volume.

Hamilton® Web CapTel®

Hamilton Web CapTel allows veterans to read captions of what’s being said to them during phone conversations using the web browser on their computer, similar to the way captions are displayed on a television screen.

To ensure Hamilton Web CapTel calls are placed securely and accurately, veterans must register for a Hamilton CapTel account. This simple, one-time process allows veterans to place and receive captioned calls any time they are logged in with Hamilton CapTel. Once the online registration form is completed and confirmation email is received, calls can be placed or received through a web browser on a computer.

Generally, Hamilton Web CapTel will work on operating systems or internet browsers running the latest publicly available version. There may be older versions that are no longer supported, and in some instances, current versions that are not yet supported. Please contact a Hamilton CapTel representative if you have any questions about the compatibility of your current operating system or internet browser.

Hamilton® CapTel® for Business, Interconnected by Tenacity™

Hamilton® CapTel® for Business, Interconnected by Tenacity™ is available to veterans who experience hearing loss and have difficulty hearing on the phone while in the workplace. Hamilton CapTel displays captions of what’s being said on the screen of a Cisco® phone, allowing clarity and confidence on every business call. All that’s required is a compatible Cisco phone, the Hamilton CapTel for Business application and a Hamilton CapTel for Business account. Follow the steps below to learn more about Hamilton CapTel for Business, Interconnected by Tenacity.

*The captioning service is provided at no cost to the user.
**Independent third-party professional certification or veteran self-certification is required.

Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit Voice and data plans may be required when using Hamilton CapTel on a smartphone or tablet. Courtesy of Cisco Systems, Inc. Unauthorized use not permitted.